Shipping Policy
Last Updated: August 15, 2026At Rafal, we work to make your order experience as simple and transparent as possible.
This Shipping Policy explains how we process, ship, and deliver orders placed through the Rafal online store.
1. Order Processing
Orders are normally processed within 1–2 business days after payment has been successfully received.
Orders placed during weekends, public holidays, major promotional periods, or periods of unusually high demand may require additional processing time.
Once your order has been processed and handed to the shipping carrier, you will receive a shipping confirmation email containing tracking information where tracking is available.
2. Estimated Delivery Time
Some destinations may require additional time due to customs processing, local carrier delays, public holidays, severe weather, high shipping volumes, remote delivery locations, or other circumstances outside our reasonable control.
Delivery estimates are not guaranteed delivery dates. During major promotional periods or unusually high demand, delivery may take longer than the standard estimated timeframe.
3. Tracking Information
Once your order has been dispatched, we will send you a shipping confirmation email containing your tracking number when tracking is available.
Please note that tracking information may not appear immediately after dispatch. It can take several business days for the shipping carrier to register the first scan or update the tracking status. A tracking page that does not update immediately does not necessarily mean that your order is lost or delayed.
If your tracking information has not updated for an extended period, please contact us so that we can investigate the shipment.
4. Shipping Rates
Available shipping methods and shipping charges will be displayed at checkout before you complete your purchase. Depending on your destination, Rafal may offer standard shipping, promotional free shipping, or other shipping options where available.
Shipping rates may vary depending on destination country, order size, shipping method, promotional offers, and current carrier rates. The shipping cost applicable to your order will be shown at checkout before payment is completed.
5. Countries We Serve
Rafal primarily serves customers in:
- United States
- Canada
- United Kingdom
- European countries
- Australia
Shipping availability may vary by destination. If your country is available during checkout, you may proceed with your order using the shipping options provided. If your destination is not available at checkout, please contact us before placing an order.
6. Customs, Duties and Import Taxes
International orders may be subject to customs duties, import taxes, VAT, GST, brokerage fees, or other charges imposed by the destination country. These charges are determined by local authorities and may vary depending on destination country, order value, product classification, local tax regulations, and customs requirements.
Unless explicitly stated otherwise at checkout, these charges are not included in the product price or standard shipping charge. Where applicable, the customer is responsible for customs duties, import taxes, and other charges imposed by the destination country. Rafal does not control customs authorities and cannot guarantee that an order will not be subject to additional import charges.
7. Customs Delays
International shipments may occasionally be delayed while being processed by customs authorities. Customs delays are outside Rafal's direct control.
If your tracking information indicates that your package is being held by customs, please follow any instructions provided by the carrier or local customs authority. You may be required to provide additional information or pay applicable customs charges before the shipment can be released.
8. Incorrect or Incomplete Shipping Address
Please carefully review your shipping information before completing your order. You are responsible for providing an accurate and complete delivery address, including full name, street address, apartment or unit number where applicable, city, state or province, postal code, country, and telephone number where required.
If you realize that you entered an incorrect address, please contact us as soon as possible. We will make reasonable efforts to update the address before the order enters processing or is shipped. However, we cannot guarantee that an address change will be possible once an order has been processed or dispatched.
9. Orders Returned Due to an Incorrect Address
If an order is returned to us because the address was incorrect, incomplete, the recipient could not be identified, or required delivery information was missing, we will contact you to arrange an appropriate resolution. Additional shipping charges may apply for re-delivery where permitted by applicable law.