Privacy Policy
Last Updated: August 15, 2026At Rafal, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how Rafal ("Rafal," "we," "us," or "our") collects, uses, discloses, and protects personal information when you visit or use our website, purchase our products, communicate with us, or otherwise interact with our services.
Rafal operates as an online direct-to-consumer e-commerce store. Our store is powered by Shopify, and payments may be processed through third-party payment providers, including Stripe.
By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.
1. Personal Information We Collect
The types of personal information we collect depend on how you interact with Rafal, the products and services you use, and the requirements of applicable law.
Information You Provide Directly
We may collect personal information that you voluntarily provide to us, including:
- Full name
- Email address
- Telephone or mobile number
- Billing address
- Shipping address
- Delivery information
- Account information
- Order information
- Customer service communications
- Product preferences
- Information submitted through forms on our website
- Any other information you choose to provide
Order and Transaction Information
When you place an order, we may collect information relating to your transaction, including:
- Products purchased
- Order number
- Order date
- Order value
- Shipping information
- Billing information
- Order status
- Returns, refunds, exchanges, or cancellations
- Communication relating to your order
Payment Information
Payments made through our website may be processed by third-party payment providers, including Stripe.
Depending on the payment method used, payment providers may collect and process information such as:
- Payment card details
- Billing information
- Payment method
- Transaction information
- Fraud-prevention information
- Payment authorization information
We do not generally store your complete payment card number on our own systems when payment processing is handled by a third-party payment provider.
Payment providers may process your information according to their own privacy policies and terms.
Account Information
If you create an account with Rafal, we may collect:
- Name
- Email address
- Account credentials
- Account preferences
- Order history
- Saved addresses
- Other information associated with your account
Communications
If you contact us, we may collect and retain information contained in your communication, including:
- Your name
- Email address
- Telephone number
- Order information
- The content of your message
- Attachments or information you choose to provide
2. Information Collected Automatically
When you visit our website, certain information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Language preferences
- Time zone
- Referring website
- Pages viewed
- Products viewed
- Links clicked
- Date and time of access
- Website interaction information
- Approximate geographic information
- Cookies and similar technologies
3. How We Collect Personal Information
Directly From You
For example, when you visit our website, create an account, place an order, subscribe to marketing communications, contact customer support, submit a form, participate in a promotion, leave a review, or otherwise communicate with us.
Automatically
Certain information may be collected automatically through cookies, pixels, tags, logs, and similar technologies when you browse or interact with our website.
From Service Providers
We may receive or process information through companies that provide services to us, including Shopify, Stripe, payment processors, shipping and fulfillment providers, analytics providers, advertising platforms, customer service providers, and hosting and technology providers.
From Other Sources
Where permitted by applicable law, we may receive information from advertising platforms, social media platforms, fraud-prevention services, analytics providers, or other third parties.
4. How We Use Your Personal Information
Processing and Fulfilling Orders
We use information to process purchases, confirm orders, process payments, prepare products for shipment, arrange delivery, provide order updates, process returns and exchanges, issue refunds, and provide customer support.
Providing and Improving Our Services
We may use information to operate our website, maintain our services, improve website functionality, and personalize your shopping experience.